Last updated: July 2026.
We want you to love your setup. If something isn’t right, here’s how returns and refunds work.
Return window
You may request a return within 14 days of receiving your order. Items must be unused, in original condition, and in their original packaging with all accessories.
How to start a return
Email [email protected] or message us on WhatsApp with your order number and the reason for return. We’ll guide you through the next steps and arrange collection or drop-off.
Damaged or faulty on arrival (DOA)
If your item arrives damaged or faulty, contact us within 48 hours with photos. We’ll arrange a free replacement or full refund — no return shipping cost to you.
Refunds
Once we receive and inspect your return, approved refunds are issued to your original payment method within 7–14 business days. Original shipping charges are non-refundable unless the return is due to our error.
Exchanges
Prefer a different colour or model? Let us know and we’ll help you exchange, subject to availability.
Non-returnable items
For hygiene and safety, certain items may be non-returnable once opened. Custom or clearance items may be final sale — this will be noted on the product page.